O’Rourke U was created as a training and professional development program to enhance the careers of our employees. Developing our people is a critical part of our business strategy. To maintain our continued success, we need the best people in every position.

O’Rourke U is guided by the following principles:

• To align learning objectives with business objectives. That is, we learn what is needed to reach our goals as a business.
  
• To make sure that every employee has a program that is customized to their needs. That is, we learn based on our areas for improvement and based on the skills and qualifications needed to do our jobs very well.

Levels of O'Rourke U

Level I:

• Core Principles
  
• Business strategy and goals
  
• Regulatory / legal / safety
  
• Internal work processes / job description
  
• Employee handbook

Level II Goals:

Employee development programs driven by annual business goals.

To complete Level II, employees must take at least one outside training class or complete a company approved internal project / cross training, etc that satisfies the development goal.

General Curriculum Areas for Level II:

• Technical training (business specific)
• Sales training (internal and external)
• IT (MS Office, etc)
• Customer Service
• Safety
• Process Improvement
• General Business
• Leadership / Supervisory
• Financial / Accounting
• Communications
• Market specific training (e.g. fueling issues, etc)
• HR